What's the status of Customer Experience Management in Forest and Paper Industry?
Watch our webinar to hear more!
In the winter Tieto did a study among 104 decision makers from Finland, Sweden, Norway, Germany and Austria. We got some expected but also unexpected results. Several industries are adopting more and more digital channels for customer service but our research shows that most of european forest and paper industry companies do not take this change seriously and have exaggerated their expertise know-how in this area.
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