The utility industry is facing its biggest change in decades. Deregulation is putting retail companies face-to-face with more competition, which leads to new priorities: customer retention and reducing their cost-to-serve. Distribution companies face toughening operational requirements: service reliability, shorter interruption maximums and higher penalties for noncompliance. They also need to pay closer attention to Return On Investment planning.
The only way to succeed in this environment is to adopt new digital solutions that:
- enable automation of operations and process, thus minimizing costs and the risk of manual errors that would affect end user satisfaction or cause non compliance situations
- are able to scale up and down without service interruption to adapt to market needs
- can take advantage of data analytics to tap into new revenue streams