Service Integration has a key role when a CIO wants to transform and modernise IT to better support the changing business needs.
Introducing a Service Integrator adds flexibility and brings transparency and strong governance across the IT landscape. It shifts the internal IT organisation´s mindset from´running the operations’ to being a partner to the business.
This whitepaper brings to light the benefits as well as the challenges that introducing SIAM will mean. At the end, it is a transformational journey that will bring remarkable value to both IT and the business itself.